Privacy Policy

Introduction

JTI ("we," "our," or "us") provides SAP system operation, support, and stabilization services to enterprise clients. This Privacy Policy explains how we collect, use, and protect information when you interact with our website or contact us for business purposes.

We are committed to protecting your privacy and handling your information responsibly. This policy applies to our website and any business communications with JTI.

Information We Collect

Contact Information

When you contact us via our website, WhatsApp, or other communication channels, we may collect:

• Name and job title
• Company name and industry
• Email address
• Phone number
• Business-related messages and inquiries

Technical and Log Data

Like most websites, we may automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Referring website
• Pages visited and time spent on our site

Business Communication Data

We may retain records of our business communications, including emails, messages, and notes related to service discussions and project inquiries.

How We Use Your Information

We use the information we collect for legitimate business purposes related to our SAP operational services:

• Responding to your inquiries and requests
• Providing information about our SAP services
• Conducting business discussions and consultations
• Preparing proposals and service agreements
• Improving our website and communication processes
• Analyzing website usage trends to enhance user experience

Data Sharing

No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as web hosting providers, analytics services, and communication platforms. These providers are obligated to protect your information and are only permitted to use it for the services they provide to us.

Business Requirements

We may disclose information when required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition, subject to confidentiality protections.

Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission protocols
• Access controls and authentication systems
• Regular security assessments
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary for the purposes outlined in this policy, including:

• Responding to your inquiries and ongoing business communications
• Providing and supporting our services
• Complying with legal obligations
• Resolving disputes and enforcing our agreements

When information is no longer needed, we securely delete or anonymize it in accordance with applicable requirements.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and business requirements
• Objection: Object to certain uses of your information
• Restriction: Request restriction of how we process your information

To exercise these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable laws.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or for other operational reasons. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our website or services after such changes constitutes your acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: